Returns & Exchanges
Due to the perishable nature of our fresh-prepared meals, we cannot accept physical returns; however, we are committed to ensuring your satisfaction if an order arrives damaged or incorrect. Please contact our support team within 24 hours of delivery to resolve any concerns regarding your Fuel Meals experience.
Inspect Your Delivery
Upon receiving your box, immediately inspect the meals and cooling elements to ensure everything arrived at the proper temperature and in good condition.
Document Any Issues
If you notice damaged packaging or incorrect items, take clear photos of the labels and the condition of the box to help us process your claim quickly.
Contact Support
Email our customer success team within 24 hours of delivery with your order number and any supporting photos to request a credit or replacement.
Resolution Policy
Our team will review your request and issue a store credit or refund for any qualifying issues, as we do not require the return of perishable food items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing